MMR LIVE

At LIVE, we understand the value of experience design and how it changes the way you do business. Take a moment to think about a specific business challenge that you are facing. The best way to understand what is being impacted and who will be affected is to shift your perspective to get a 360 view from your audience. Learn more about our strategies to close experience gaps and improve processes in the link below. https://www.mmr.live/improve

An experience audit helps you identify customer experience strengths and weaknesses. Where are you making people feel good, and where are you losing them? Think of it as a deep dive into your current processes to best understand the impact on your customers. Learn more about great questions to ask, how to self-evaluate, and the right times to conduct an experience audit below. https://www.mmr.live//how-an-experience-audit-balances-you

Looking back at the past five years will help us forecast retail industry trends post-COVID and beyond. "Focusing on messaging, communication, and personalization will help retailers stay at the top of their audience's mind in an increasingly competitive marketplace." Read more from MMR Research Associates below! https://www.mmrresearch.com//retail-landscape-5-years-ago-

We conducted our first ExperienceBuilt survey last May, and we're ready to do it again! By creating a composite scoring system, we can quickly understand how brands rack and stack against each other within industries. What questions would you like to see answered? Download the current report below. https://www.mmr.live/experiencebuilt-index

How can a restaurant best manage expectations and enhance its delivery service? Tricia Houston, Founder and COO, suggests creating opportunities through your app or online platform for customers to provide direct feedback. A great way to not only build brand loyalty but ensure special attention to detail.

To increase revenue among Small to Medium-Sized Businesses (SMB), a global logistics company reached out to explore expanding their opportunities to best support. Curious about the strategy and the overall LIVE impact? Keep reading below... https://www.mmr-live.com/case-stud/MORE-THAN-JUST-A-SHIPPER #CaseStudy #ExperienceDesign #SmallBusiness #SupportSmallBusinesses #SupportSmall #Shipper #Innovation #InnovativeDesign #Strategy

Looking to increase customer loyalty? Learn about the 5 questions that will transform your business and your customer's experience. https://www.mmr-live.com//live-5q-your-solution-for-action #LIVE5Q #ExperienceDesign #MarketResearch #Improve #Innovation #InnovativeDesign #Design #CustomerEngagement #CustomerManagement #CustomerExperience #Experience

Siri, Alexa, and Google have become our closest confidants in the past decade, and chatting with technology has become commonplace in 2020. But did you know that those conversations could be bettering your daily life! Discover how brands apply AI to improve their #CX from TechHQ in our link below. https://techhq.com//conversational-ai-3-ways-its-benefiti/ #CX #ExperienceDesign #ExperienceBuilt #AI #Technology #Tech #Siri #Alexa #Google #ArtificialIntelligence #TechHQ

MMR LIVE Experience Design celebrates the addition of Shelly Bouren to the team as VP-Strategy and Consulting. Shelly brings a rich client-side research history to the LIVE team as they continue to collaborate with change-makers to close experience gaps and drive audience loyalty. For the past several years, Shelly was head of research for the Detroit Pistons of the NBA. Her role was crucial to business decisions on ticketing, corporate sponsorships, operations, marke...ting and entertainment. She's excited "to join the LIVE team because of our shared belief in the foundational importance of experiences" and we're happy she's here! Learn more about Shelly here: https://www.mmr-live.com//mmr-live-experience-design-welco See more

Let's turn vision into action and learn to embrace change. Our Check the FACTs workbook is designed to apply #ExperienceBuilt design principles to your #business and improve the ways you engage with your audiences. Ready to download the #workbook and feel prepared for the Future Normal? Check out the link below! https://www.mmr-live.com/check-the-facts #Workbook #ExperienceDesign #Strategy #BusinessTips #Business #CustomerExperience #Feedback #Adapt #Design #InnovativeDesign #DesignPrinciples