Noble Systems

Studies show that 76% of consumers will take their business elsewhere after ONE bad contact center experience. For contact centers, improving your caller experience is the most important thing you can do for your bottom line! One of the best ways to improve your caller experience is through IVR best practices. Is your IVR system operating in a way to maximize your #CX? Our Tech Talk next Tuesday offers a quick and powerful overview of the best practices you should be incorporating into your IVR. Register now: USNA https://bit.ly/3kfxkA3 EMEA https://bit.ly/3kc0UXi APAC https://bit.ly/35fQO3f

Are you in Financial Services? Have you considered #gamification for your organization? The two work surprisingly well together! We discuss some of the reasons you might want to consider gamification for your #FinServ organization in our recent blog: https://bit.ly/3pel1YH

The right technology can completely transform your collections contact center. We examine 6 ways tech can improve your operations in our recent infographic: https://bit.ly/2UbG8fM #contactcenter #collections #cctechnology

How does AI play into AX and CX? Analysts from Noble and Frost discussed this recently - see our blog for a summary and to learn more: https://bit.ly/3n3TXJx

WEM tools can help you reach higher levels of both employee experience and customer experience - but how? We interviewed two WEM experts to find out how they do it. Watch the video here: https://bit.ly/2JGlJ0z #WEM #CX #AX #ContactCenters

TOMORROW: Join us for an inside look at what a gamification program needs to be successful for both upper management and the people on the ground in our Interview with a Gamemaster! Register now: US - https://bit.ly/3jYz0Ou APAC - https://bit.ly/3oY4HuL EMEA - https://bit.ly/2TQGxnF

One of the ways gamification helps keep your staff motivated is through competition. Learn more about the many ways gamification can improve your contact center performance in our white paper: https://bit.ly/3kYar5y #ContactCenter #Gamification #EmployeeMotivation

COVID-19 forced many contact centers to quickly pivot from onsite to remote operations; fortunately, the good news is that it can be done very quickly and successfully. In our Tech Talk session, we look at how one company was able to maintain its customer service and appointment setting operations while moving its team to a work from home environment. Watch now: https://bit.ly/3kTvmGZ

#NobleSystems Halloween Happy Hour! We had lots of costumes, yummy drinks and spooky backgrounds to celebrate the season! #SquadGhouls #HalloweenSquad #HalloweenSpirit

THIS THURSDAY: Interview with a Gamemaster! Learn what makes a Gamification program work, and whether it's worth the investment, from a person who has already walked the path. Alan Lai, Gamemaster at ARA, will be joining our own Corey Mustard for a dynamic discussion on all things gamification. Don't miss out! To register: US - https://bit.ly/3kSF8c6 APAC - https://bit.ly/3kSGtjc... EMEA - https://bit.ly/2I17DWQ See more

How do you help your employees stay motivated? It's always important, and especially during times of uncertainty. Here are our top 5 ways to motivate your employees: https://bit.ly/327mh5Y

What is an ACD system, and what are some of the benefits of using an ACD/ Learn more in our latest blog: https://bit.ly/3ehY5CH #ACD #ContactCenters #TheMoreYouKnow

Well this is Spooky! Did you know your workplace could be infected with Energy Vampires? Learn how to spot them and what to do about it! here: https://bit.ly/35ScwJO