Arch + Tower

Hire Smarter, Not Harder In the absence of extreme clarity about what a company needs in a particular job role, leaders often hire people they like. Many times, the candidate fails to accomplish the needs of the company. The Arch + Tower team was honored to work with this farmer-direct coffee supply company to:... Build job trait benchmarks for key roles to better match job needs with employee talent Achieve efficiency for selection and hiring process Increase insights and clarity with prospective candidates, reducing risk #employeeexcellence #hiringprocess #employeesatisfaction https://www.archandtower.com/post/hire-smarter-not-harder

From the chipotle mango bowl, to the tahini feta pita, @whatsyourgusto has captured the need for casual, but healthy food all different people and palettes can enjoy It is a privilege to work with our friends at gusto! and be a part of the evolution of this unique brand Atlantans now know and love #whatsyourgusto #whatsyourgustoatl #fastandhealthy #customerexcellence #employeeexcellence #operationalexcellence

What’s needed in times of uncertainty and disruption is mental clarity, emotional balance, fortitude, and vision. To move from self-doubt and paralysis to clarity and action, you need an often-misunderstood skill: SELF-COMPASSION. #leadership #leadwell #leadershipdevelopment https://lnkd.in/ejV9BTf

What do companies like Chick-fil-A and The Ritz-Carlton Hotel Company do to achieve their unmatchable customer experience and service standards? They take care of their customers, but they also put a high value on the care of their employees. 80% of CEOs believe they are fostering a great customer experience, but only 8% of customers agree. 82% of people believe that human interaction is driving the customer experience. ... Many great organizations put a strong focus on employee experience and are asking the question, How do I serve my internal customers, my employees, better? In order to build a great customer experience, you must start with the employee. Listen along as John Hightower shares on the importance of employee experience in this 12-minute Frazier & Deeter, LLC podcast: Untangling the Technical: Employee Experience. #customerexperiance #exployeeexperiance #operationalexcellence https://www.archandtower.com//untangling-the-technical-emp

Do you know your customer’s needs and wants? Are your leaders growing in personal and professional confidence? Can your employees recite your most important business values? Arch + Tower developed this 14-Point Checklist to help business owners evaluate their Customer Experience, Employee Experience, and Operational Excellence standards.... If you’re having trouble checking all the boxes, we would love to help! You can connect with an Arch + Tower representative today at www.archandtower.com. #CustomerExperience #EmployeeExperience #OperationalExcellence

People come to contribute to a #PURPOSE. - Horst Schulze Horst Schulze, Founder and Former President of The Ritz-Carlton Hotel Company, L.L.C., shares with our leadership team the value of PURPOSE & PEOPLE. A #companyculture centered around strong values will always win. #excellencewins #cultureofexcellence #leadership

Are you a business owner aspiring to build a replicable model that will allow your company to grow and thrive? Check out how Arch + Tower, led by Chris Green, partnered with gusto!, a better-for-you fast casual restaurant, to build a sustainable model and assist in expansion efforts for this unique brand Atlantans now know and love. Arch + Tower fostered clarity and growth on my leadership team. They expertly facilitated assessments that forced my team to be vulnerable and h...ear feedback associated with their strengths and weaknesses. This exercise ultimately made our team stronger and there are not a ton of business coaches and consultants out there that take this thoughtful approach. They can only achieve this because are absolute experts at their craft. - Nate Hybl Founder of gusto! https://www.archandtower.com//gusto-building-a-model-for-g

We are excited to announce that Arch + Tower, an FD Company, CoFounder & CEO, John Hightower has been named Chief Strategy Officer at Frazier & Deeter. He'll continue to lead Arch + Tower in addition to these new responsibilities. Congratulations John! We are so proud to be a part of the Frazier & Deeter, LLC family.

It’s the beginning of a new year, employees are coming off the holiday season and people are in varying places emotionally. How do leaders re-engage the workforce around the mission of the company to start this new year off on the right foot? Join us as Chris Green, Partner at Arch + Tower, a Frazier & Deeter, LLC company, asks Horst Schulze, Founder and Former President and COO of The Ritz Carlton, what could be the most important question for leaders preparing for this new season.

Hiring: Are Values > Skills? In my 15 years of helping companies understand how to build stronger teams by connecting their mission and vision to the candidates who naturally exemplify those qualities, it never ceases to amaze me how few hiring managers and leaders talk about values. Chris Green In Chris Green’s most recent blog post, Hiring: Are Values > Skills? he discusses the importance of hiring your next employee based on how they align with your company’s values,... instead of simply evaluating their past experience and skill set. https://www.archandtower.com/post/values-skills

How do you lead your teams in this holiday season? How do you connect back to the heart of your organization throughout a very busy time of year? We invite you to join Horst Schulze, Founder and Former President and COO of The Ritz Carlton, and Chris Green, Partner at Arch + Tower, a Frazier & Deeter, LLC company, as they inspire and encourage business leaders to lead through the end of 2020 and into the new year. This is a great time to remind everyone of your vision this... is still who you are. Yes, our priorities have changed this year, many things changed as we have had a lot of issues but that doesn’t change our missions, our dreams and our values. -Horst Schulze This holiday season is a great opportunity, amid a crazy year of pivots and challenges, to reconnect your organization to the soul of what it’s there to do. #excellencewins #businessinspiration #vision

Employee experience can directly affect your customer experience, resulting in lost profits. In this episode of Untangling the Technical, John Hightower of Arch... + Tower, explains how understanding your employees’ needs is important to your company’s operational excellence. #employeeexperience #customerexperience

During this season of unprecedented change and challenge, business leaders are looking internally and externally to create clarity. Join Arch + Tower, an FD company, for a 60-minute webinar as they share current trends, topics and themes relating to the COVID-19 crisis.

Customer experience is more than just an exchange of goods or services. In this episode of Frazier & Deeter, LLC's Untangling the Technical, John Hightower, Co-founder and CEO of Arch + Tower, discusses how multi-faceted the customer experience can be and how a better experience can lead to increased profits. #customerexperience #cx

A new episode of Inspirational People with Chris Green of Arch + Tower is now live! We explore the people who influenced us, how we can professionally and perso...nally navigate the Coronavirus crisis, how tragic life experiences can shape us for years, and why having humility during a time of uncertainty is so important for facing the challenges that are flowing our way. Click the link to listen or watch. Thank you, Jessica Lalley & Julie Shaffner, for making the connection!

How can a worker continue to focus on business growth when their largest concern is with COVID-19? Adelle Erdman interviews Chris Green, Partner at Arch + Tower..., about applying Maslow’s Hierarchy of Needs. Maslow’s can guide organizations in times of uncertainty by better understanding the needs of their workers. See more

Another great INSPIRATIONAL PEOPLE interview with John Hightower, Co-Founder of Arch + Tower has landed! In this episode, we explore why #empathy for #employees... and customers is so important when facing the uncertainty of crisis, including the one we all find ourselves within. Companies that take care of their employees, take care of their customers and run their operations with excellence provide a strong foundation to emerge stronger. Click the link to listen or watch this interview... https://www.jasonscottmontoya.com//peop/510-john-hightower

Listen to John Hightower and Roge Lusby on Frazier & Deeter, LLC's "Business Beat" podcast discussing customer experience, employee experience, and operational excellence: https://businessradiox.com//north-fulton-studio/arch-tower/ #customerexperience #employeeexperience

Tune in at 10 a.m. ET to hear from John Hightower on Business RadioX as he discusses #customerexperience and #employeeexperience.

John Hightower and Chris Green will be discussing the untapped profit margin in customer experience at the 2020 LOMA Customer Experience Conference - rated one of the top five Cx conferences by MarTech Advisor. Register today! http://bit.ly/2CdMORG #LOMACX #customerexperience #profitmargin

See Horst Schulze at the LOMA Customer Experience Conference! #customerexperience

Horst Schulze and Wayne Simmons, FCXP (CX-I) share a high impact conversation about Customer Experience best practices via Medium. #customerexperience #cx #customerservice